Classifieds Plus prides itself on continually investing in the latest technology from world class vendors for our call center operations, in order to guarantee seamless service to our newspaper clients and their customers.

The combination of our dedicated classifieds sales staff and best-of-class technology in voice and data systems, and power systems, along with custom software applications, sets Classifieds Plus apart from any other inbound classifieds sales center, and ensures a smooth integration with
each newspaper.

Our infrastructure incorporates high-speed, redundant voice and data networks, all designed to be scalable and upgradeable and are supported by our highly skilled in house technology team experienced in call center operations to maintain our stringent sales center requirements.

Ad Placement System
For many years, Classifieds Plus has developed and improved on our world class proprietary software that allows us to support hundreds of newspaper publishers on one technology platform. Our ad sales system provides the capability for creating, rating, and submitting any type of classified ad, including private party and commercial ads, death notices, and local, regional and national rates.

With our system we can generate electronic ad output to our newspaper customers with numerous data formats, and we are able to interface seamlessly with major front end systems. We can provide camera ready advertisements, and our system also provides merchant accounts for verified credit card and e-check transactions.

Communication Systems
CPI utilizes fully redundant, state of the art VoIP telecommunication systems with enhanced call handling functionality. Our communication system software forecasts labor requirements based on historical or expected call volume in 15 minute increments using pre-established performance standards.

Key Performance Standards are established for each newspaper and for the entire Sales Center. Performance indicators are monitored and measured hourly to ensure adherence to standards, and sales calls are monitored continuously. In addition, 100% call recording is utilized for comprehensive training. Recordings are routinely reviewed to ensure quality interaction and information accuracy with each caller.

For more information, please call us toll free at 1-800-478-8734.